Salesforce announced an update to its Service Cloud today, which the company says enables non-technical administrators to build a customer service organization with connected services in less than a day. That’s a bold claim, even for the marketing department, but the Service Cloud app builder has been built on top of the Salesforce Lightning development platform […]
Posted on July 30th, 2017 by admin
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Salesforce launched three AI tools for developers today at the TrailheaDX developer conference. These algorithms, which fall under the new Einstein Platform Services, enable third-party developers to add Einstein intelligence to applications built on top of the Salesforce platform. The new services include sentiment and intent analysis and some pretty sophisticated image recognition… Read More […]
Posted on July 2nd, 2017 by admin
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Salesforce Ventures is announcing a $50 million fund to invest in “cloud consulting” startups. The corporate venture arm is making a special effort to finance companies that are synergistic to the tech giant’s business. The team has a “strong commitment to our consulting partners to make sure that we continue to have the partners that […]
Posted on June 4th, 2017 by admin
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Salesforce is on a steady climb toward a $10 billion revenue run rate. And while it’s not quite there yet, its recent, nearly $2.4 billion quarter puts it squarely in the neighborhood. According to the company’s CEO, Marc Benioff, Salesforce’s revenue growth results give it “the fastest growth of any top [five] enterprise software company.” […]
Posted on May 19th, 2017 by admin
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Intel, Salesforce, eBay, Sony, SAP, McKinsey & Company, Zalando and Cogitai are joining the Partnership on AI, a collection of companies and non-profits that have committed to sharing best practices and communicating openly about the benefits and risks of artificial intelligence research. The new members will be working alongside existing partners that include Facebook, Amazon, Google,… Read […]
Posted on May 17th, 2017 by admin
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We have all seen the studies — some American workers spend upwards of six hours a day handling email. It’s not a great use of time, it destroys productivity and it ultimately costs businesses money. A new paper written by a team Salesforce MetaMind researchers could eventually provide summaries of professional communication. More effective text summarization tools would… Read More […]
Posted on May 12th, 2017 by admin
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Last week, to commemorate World Password Day — yes, there really is such a thing — we ran my 2015 article called Kill the password, my treatise on the myriad problems associated with passwords. Trusona, a company trying to transform identity, announced today that it is releasing support for passwordless entry on Salesforce.com. Hey, it’s a […]
Posted on May 11th, 2017 by admin
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As the legal cannabis industry grows in the U.S., competition for customers is heating up. Now, a startup called Baker Technologies has raised $3.5 million to become a “Salesforce for pot.” The company’s software helps marijuana dispensaries bring in new customers and inspire customer loyalty, without running afoul of ever-shifting regulations that govern precisely how… Read More Tweet This […]
Posted on March 16th, 2017 by admin
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When Salesforce announced its spring release this week, it revealed that its artificial intelligence platform, dubbed Einstein, can build data models automatically, even when customers have customized their products to meet the company’s unique requirements. They called this “using artificial intelligence to generate artificial intelligence,” and it’s not something… Read More Tweet This Post
Posted on March 7th, 2017 by admin
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Last Fall when Salesforce introduced Einstein, its artificial intelligence initiative, it debuted with some intelligence built into the core CRM tool, but with a promise that it would expand into other products over time. Today it announced it was adding Einstein AI to its Service Cloud customer service platform. The goal is to make life easier […]
Posted on February 19th, 2017 by admin
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