Metro de Madrid, the third largest metro system in the
world, has successfully introduced a program to transform its maintenance
operations and provide higher standards of transportation services.  Metro
de Madrid has teamed with Accenture and GE Fanuc Intelligent Platforms, a unit
of GE Enterprise Solutions, to launch the program, known as ‘COMMIT’,  to
increase operational performance and raise the level of its customer service.

To meet Metro de Madrid’s operational goals, Accenture
implemented a new operational maintenance model and designed a technology
infrastructure to manage in real-time the installation of metro’s equipment
such as elevators, escalators, energy distribution and management,
telecommunications, hydraulic pumps, ticketing and turnstiles. The model
comprises monitoring and automation tools with capabilities including advanced
diagnostics of failures and incidents to minimize service disruptions, the
analysis of incidents and equipment faults to reduce maintenance costs and
maximize manpower resources, and remote maintenance and remote monitoring of
installations of equipment to increase efficiency. GE Fanuc Intelligent
Platform’s supervisory control and data acquisition software suite, Proficy
iFIX , was implemented as a part of the solution. iFIX provides real-time
information management to help Metro de Madrid drive better analytics and
leverage more reliability, visibility into day-to-day operations, flexibility
and scalability across their enterprise.

“We are delighted with the early successes the COMMIT
program has delivered,” Manuel Vázquez , Metro de Madrid’s Infrastructure
Director. “The work Accenture and GE Fanuc Intelligent Platforms
carried out is central to the expansion of our network and delivery of superior
service as we now have real-time diagnostic and monitoring tools that enable us
to be proactive rather than reactive at all levels and aspects of the network’s
operation.”

Since the launch of the COMMIT program in June 2006,
Metro de Madrid has realized a range of benefits including:

*  Putting into
service about one third more equipment and facilities without deteriorating the
quality of service. The costs of implementation were also controlled;

*  Manpower
efficiencies with a reduction in second on-site visits to resolve equipment
failures or malfunctions;

*  Increase in
positive customer experience due to real-time availability of the
state of services offered;

*  Improved
technical and service management internally and with its suppliers.

Carlos Gallego, Accenture senior executive for public
transportation, said, “COMMIT has a strong focus on innovation and is a
pioneering model in maintenance infrastructures for the railway industry. It
has already been able to deliver superior quality of service at a reduced
operating cost.”

Marco Ribas, senior executive with Accenture automation
and industrial solutions services, said, “Accenture is committed to leveraging
our skills in industrial automation and experience in business process and
systems to help Metro de Madrid achieve its goals of operational excellence and
positive customer experience.  We were able to provide Metro de Madrid
with critical, real-time transit system operations data and other essential
information, using GE Fanuc Intelligent Platforms software, which allowed it to
align operations with the business strategy.  We look forward to
collaborating with GE Fanuc Intelligent Platforms on future client opportunities.”

Erik Udstuen, Vice President of Software and Services for
GE Fanuc Intelligent Platforms, said, “Our industry-leading HMI/SCADA software
is designed to provide organizations like Metro de Madrid visibility into their
operations so they can make decisions to achieve a sustainable advantage for
their business. We are pleased to be working jointly with Accenture on this
operation and service quality program, and plan to collaborate on similar
client opportunities.”

Accenture and GE have begun a working relationship to
provide enterprise solutions globally.

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