alt="Cost control metrics" vspace=3 align=right
src="http://www.itproductivity.org/images/Metrics.jpg"
longDesc="Metrics Internet and IT">No matter what the media says about the
recession bottoming out, times are still tough for may IT organization -
 hiring is down and budget cuts continue. Over 200 CIOs interviewed by
Janco associates say, many IT projects are delayed or stopped, layoffs continue
and next year’s budget will be lower.


Most CIO’s
continue to look for ways to reduce costs. style="mso-spacerun: yes"> Many no longer are willing to pay a
premium for vendors to fix any problems in key software and hardware within four
hours instead of a 24-hours. Sometimes things stay broken until IT staffers can
figure out the fixes themselves.


Steps that
CIOs are taking include:




  • face=Calibri>Reducing systems maintained on a 7/24 level – Instead of
    eliminating maintenance contracts, reduce the frequency of turnaround time —
    from, say, four hours to 24 hours or even longer.


  • face=Calibri>Reducing weekend and late-night service levels.


  • face=Calibri>Reducing contracted fees paid to vendors — many are more willing
    than in the past to wheel and deal, rather than lose a contract completely.


  • face=Calibri>Communicating with users that they can expect decreased
    maintenance, particularly with regard to timing and service levels.

However it
is critical  to not impact core
infrastructure systems or those that are customer
centric.

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