What Every Cloud Vendor Knows (Or Ought to)
Last week while I was the Gartner Portals, Content and Collaboration Summit, I noticed a sea change when I talked to vendors, especially cloud vendors who rely on subscription revenue. They invariably told me they have to help their customer succeed or they can just move on at the end of the contract. This has shifted the power in the sale from vendor to buyer and vendors are taking steps to… Read More
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