Microsoft has acquired Parature, a customer service SaaS provider, for $100 million, according to sources close to the deal. The Parature acquisition gives Microsoft Dynamics, its CRM platform, a world-class self-service knowledge base to connect with customers, such as gamers, across multiple channels, including email, the web, chat or social media. Parature’s roots date back to 2000 […]
Posted on January 7th, 2014 by admin
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January 6, 2014 06:00 PST | 09:00 EST | 14:00 UTC Not a TechBrief subscriber? Sign up for a free subscription. Tweet This Post
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January 3, 2014 06:00 PST | 09:00 EST | 14:00 UTC Not a TechBrief subscriber? Sign up for a free subscription. Tweet This Post
Posted on January 4th, 2014 by admin
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The in-website search space is hotting up. Because well, let’s face it, most site search still sucks. The reason for that is that firstly search is a hard, expensive problem to crack. And secondly Google, the dominant search player offering an in-website search product, hasn’t got a huge incentive to help other websites have awesome searches all […]
Posted on January 3rd, 2014 by admin
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January 2, 2014 06:00 PST | 09:00 EST | 14:00 UTC Not a TechBrief subscriber? Sign up for a free subscription. Tweet This Post
Posted on January 3rd, 2014 by admin
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Meatspace, an addictive new web service and mobile app is part Snapchat, part Twitter and part animated gifs. It works like this: You write an update in 250 characters or less and then pose for the camera on your computer or phone. The service then records and makes a two-second animated loop. Meatspace shifts the conversation into a […]
Posted on January 2nd, 2014 by admin
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