Zendesk has unveiled Help Center, a business app that resembles standard WordPress or Tumblr themes and serves as a knowledge base in a format similar to Quora: It becomes more refined as people add comments. According to its own benchmark data of 16,000 customers, Zendesk customers are four times more likely to use self-service systems than calling […]
Posted on August 22nd, 2013 by admin
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Top 10 Reasons Why Disaster Recovery Business Continuity Plans Fail In the recession many organizations put disaster recovery and business continuity on the back burner. As a result those plans are not as functional as… Include Social Media in Your Business Continuity Plans 6 Ways to Utilize Social Media Before a Disaster Strikes by Adam […]
Posted on August 21st, 2013 by admin
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Accel Partners is leading a $1.8 million investment in Collegefeed, a service that combines crowdsourcing with social networking to connect students with each other and potential employers. Collegefeed uses data as the foundation of its service. It offers a Facebook-like news feed where students can access tuition help, job opportunities, interview-preparation help and access to alumni […]
Posted on August 21st, 2013 by admin
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Many companies have begun using specialized software to analyze what people are saying about their products and services on social media, and now SAP says it can help them match up individuals’ social profiles with customer history data from CRM (customer relationship management) systems. Dubbed Social Contact Intelligence, the application can help sales and marketing […]
Posted on August 21st, 2013 by admin
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Powa Technologies, a UK startup that’s been working on an integrated mobile payments and e-commerce platform with some augmented reality thrown in, is today announcing its first round of outside funding — and it’s a doozy. The company says that it has picked up a Series A round of $76 million to take its technology […]
Posted on August 21st, 2013 by admin
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Cleversafe has raised $55 million to invest in the expansion of its object storage business. This Series D funding round was led by New Enterprise Associates (NEA) with participation from all major existing investors. The Chicago-based company now has more than $100 million in funding. Cleversafe, used by services such as photo-sharing service Shutterfly, slices data […]
Posted on August 20th, 2013 by admin
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Oracle is latching onto the self-service BI (business intelligence) trend with a new tool for creating HTML5-based mobile applications. BI Mobile App Designer, which was announced Monday, runs in a browser and has a drag-and-drop design format. Users can mash together graphs, tables and other types of data “to create mobile analytical apps tailor-made to […]
Posted on August 20th, 2013 by admin
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VMware faces a new reality that must have seemed like an unlikely scenario a few years ago. The virtualization king now faces a growing community of cloud companies that are vying to win business from IT shops big and small. The competition is becoming so pressing that the company has done something that can be […]
Posted on August 20th, 2013 by admin
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Two pieces of big news today for online real-estate juggernaut Zillow. The company is announcing another acquisition, New York listings site StreetEasy, for $50 million in cash. And it has also applied for a follow-on offering of another 2.5 million shares of Class A common stock, equivalent to around $228 million based on Friday’s closing […]
Posted on August 19th, 2013 by admin
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**Sponsored by Citrix** August 14, 2013 06:00 PDT | 09:00 EDT | 13:00 UTC Not a TechBrief subscriber? Sign up for a free subscription. Tweet This Post
Posted on August 19th, 2013 by admin
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