Disaster Hits – All Computers are Down at AA
Disasters can also be computer generated as they were for American Airlines
when grounded all its flights across the U.S. on April 14, after an unidentified
computer problem hit its reservation system.
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AA used Twitter to post “We are now in a system-wide ground delay until
4:00pm CT as we work to resolve this issue. We apologize for any inconvenience.”
The problem was causing “intermittent outages” to its reservation system, the
airline said. More details were not immediately available.
American said it would offer travelers impacted by the problem refunds or
itinerary changes at no charge, but was unable to modify Tuesday reservations
until the problems were solved. In March the airline carried an average of
313,000 passengers worldwide on its network per day.
The airline first posted that its system was offline shortly after 11 a.m.
Central Time (16:00 GMT).
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