alt="IT Infrastructure Strategy Charter ISO" vspace=3 align=right
src="http://www.it-toolkits.com/images/IT_Infrastructure_Strategy_Charter.gif"
width=91 height=117>Off-shore outsourcing is no longer the in thing to
do.  More companies are now using the location of the help and service
desks as a criteria in the selection process for IT services and
equipment.  HP, for example has its help desk in the Philippines where
non-native English speakers provide level 1 support.  They have seen a
marked decline in customer satisfaction which in turn is impacting the number of
companies that are selecting them as their primary vendor.


American Express fraud alert center is also located off-shore.  Janco
Associates has talked to a number of companies that now no longer issue
American Express cards because that operation is off-shore.

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